Question 1

What file formats do you accept for transcription?

Accepted Answer

AccuType Transcription accepts virtually all major audio and video file formats including MP3, WAV, M4A, AAC, FLAC, OGG, MP4, MOV, AVI, MKV, WMV, and WEBM. We also accept links from popular platforms such as YouTube, Vimeo, SoundCloud, and Google Drive. If you have a file format not listed here, simply reach out to our support team and we will find a way to process it. Our system can handle files up to 5 GB in size, and for larger projects we offer dedicated file transfer options via secure FTP or cloud storage integration. We ensure that every file is processed with the highest attention to audio quality, regardless of the original format or compression method used during recording.

Question 2

How long does it typically take to complete a transcription order?

Accepted Answer

Turnaround time depends on the service tier and total duration of your media. For our Standard plan, you can expect delivery within 5 to 7 business days for typical projects under 60 minutes. Our Premium plan accelerates this to 2 to 3 business days, while the Enterprise tier offers priority processing with delivery in as little as 24 hours for urgent projects. We also offer rush delivery options that can trim timelines further for an additional fee. Turnaround begins after we confirm your file is received and encoded properly. Complex audio with heavy background noise, multiple speakers, or heavy accents may require additional processing time to ensure the accuracy you expect from AccuType. We provide tracking so you always know your order status.

Question 3

What accuracy rate does AccuType guarantee on transcripts?

Accepted Answer

AccuType stands behind a 99% accuracy guarantee on all human-reviewed transcription orders. Each transcript undergoes a rigorous multi-stage quality assurance process that includes initial speech-to-text generation, followed by thorough human review and editing by professional transcriptionists. Our team then performs a second pass for consistency in punctuation, speaker identification, and formatting. For technical or specialized content such as medical dictation, legal proceedings, or academic lectures, we assign transcriptionists with domain expertise to ensure terminology is rendered correctly. If any errors slip through our process, we offer complimentary revisions and will correct the transcript promptly. Our accuracy commitment covers spelling, grammar, speaker labels, time stamps, and proper capitalization, giving you a polished final document ready for publication or archival.

Question 4

Can you transcribe audio with multiple speakers or heavy accents?

Accepted Answer

Absolutely. AccuType specializes in complex transcription projects involving multiple speakers, cross-talk, accented English, and non-native speech patterns. Our transcriptionists are trained to identify and label individual speakers clearly, using labels such as Speaker 1, Speaker 2, or custom names you provide. For recordings with overlapping dialogue, we use contextual cues and waveform analysis to separate voices accurately. We are experienced with a wide range of English accents including British, Australian, Indian, African, Caribbean, and various Asian and European accents. For extremely challenging audio, we recommend our Premium or Enterprise tiers, which allocate additional review time and assign senior transcriptionists who have specific experience with your type of content. We also offer verbatim transcription that captures every utterance including filler words, false starts, and hesitations for forensic or research purposes.

Question 5

Do you provide closed captioning and subtitling services?

Accepted Answer

Yes, AccuType offers comprehensive closed captioning and subtitling services compatible with all major video platforms and broadcast standards. We generate captions in SRT, VTT, SCC, SSA, ASS, and TTML formats, as well as YouTube-compatible SBV and SBT formats. Our captions are synced frame-accurately to your video and comply with WCAG 2.1 accessibility guidelines, including proper line breaks, reading speed optimization, and speaker identification. We can also create SDH captions that include sound effects and music descriptions for viewers who are deaf or hard of hearing. For broadcast clients, we adhere to FCC captioning standards and can deliver captions in the required format for your distribution platform. Whether you need 608/708 captions for television or WebVTT for online streaming, AccuType delivers precision-timed captions that enhance accessibility and viewer engagement.

Question 6

How do you handle confidential or sensitive audio material?

Accepted Answer

Confidentiality is a cornerstone of AccuType Transcription's service. All client files and transcripts are encrypted both in transit using TLS 1.3 and at rest using AES-256 encryption. Our transcriptionists operate under strict non-disclosure agreements and are required to follow secure handling procedures for all client data. We offer enhanced security options including dedicated secure FTP uploads, IP-restricted access, and the ability to have your data processed only by vetted team members within your region. Files are automatically purged from our systems 30 days after delivery unless you request earlier deletion. For legal, medical, or corporate clients with heightened compliance needs such as HIPAA, GDPR, or PCI-DSS, we maintain compliance frameworks and can execute business associate agreements upon request. We never share, resell, or repurpose your audio or transcript content for any reason beyond fulfilling your order.

Question 7

What is your revision and refund policy?

Accepted Answer

AccuType is committed to your satisfaction with every transcription order. If your transcript contains errors that fall below our 99% accuracy standard, we will revise it at no additional charge. Simply submit a revision request within 14 days of delivery, specifying the corrections needed, and our team will address them promptly, usually within 24 to 48 hours. For orders where we are unable to meet the accuracy standard after two revision attempts, you may request a full refund. Refund requests for other reasons are evaluated on a case-by-case basis, but generally we do not offer refunds for orders that have been completed to specification. Partial refunds may be issued for files where audio quality was exceptionally poor and was disclosed prior to transcription. Custom quotes and enterprise agreements may have modified terms as specified in your service contract. Our goal is always to deliver a transcript that meets or exceeds your expectations.

Question 8

Do you offer time-stamped or verbatim transcription?

Accepted Answer

Yes, AccuType offers both time-stamped and verbatim transcription options to suit different project requirements. Time-stamped transcripts include regular timestamps at intervals you specify, such as every 30 seconds, every minute, or at every speaker change, making them ideal for video editing, academic research coding, or legal deposition reference. Our verbatim transcription captures every spoken word including filler words like um, uh, you know, false starts, stutters, and repetitions. This is essential for psychological research, linguistic analysis, forensic evidence, and certain legal proceedings where every utterance matters. We also offer a clean read or intelligent verbatim option that removes filler words and false starts while preserving the natural flow and meaning of speech. All timestamp formats are customizable and can be embedded inline or displayed in a separate column depending on your preferred transcript layout.

Question 9

What industries do you typically serve with transcription services?

Accepted Answer

AccuType serves a broad cross-section of industries requiring accurate audio and video transcription. Our primary client segments include legal professionals requiring deposition and court hearing transcripts, academic researchers conducting interviews and focus group analysis, media producers creating captions and subtitles for broadcast and streaming content, healthcare providers documenting patient consultations and medical dictation, corporate teams transcribing meeting recordings and training materials, podcasters seeking show notes and searchable episode archives, journalists converting interview recordings into quotable text, and government agencies needing secure transcription of hearings and proceedings. Each industry has unique formatting expectations, terminology requirements, and confidentiality standards, and our team is trained to adapt to these specific needs. We continuously update our style guides to reflect industry best practices, ensuring that every transcript arrives formatted appropriately for its intended use case, whether that is submission to a court, publication in a journal, or distribution on a streaming platform.

Question 10

How do I place an order and upload my files?

Accepted Answer

Placing an order with AccuType is straightforward. Start by visiting our contact page or using the order form to tell us about your project, including the total duration of your media, desired turnaround time, any special formatting requirements, and whether you need timestamps, verbatim transcription, or captions. You can upload your files directly through our secure upload form, which accepts files up to 5 GB in size. For larger files, you can share a link from your cloud storage service such as Google Drive, Dropbox, or OneDrive, or we can set up a dedicated FTP folder for you. After you submit your order and we confirm the details, you will receive a quote and estimated delivery date. Once you approve, our team begins processing your files. You will receive a confirmation email with a tracking link so you can monitor progress. Upon completion, your transcript is delivered via email in your preferred format, including Microsoft Word, plain text, PDF, or caption files.

Accurate Transcription & Captioning You Can Rely On

Why Choose AccuType?

Human-Reviewed Accuracy

Fast Turnaround

Secure & Confidential

Any Format, Any Source

Closed Captions & Subtitles

Multiple Output Formats

Simple, Transparent Pricing

What Our Clients Say

Frequently Asked Questions

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